Return & Refund Policy for Halloween We Bring
Thank you for shopping at Halloween We Bring. We appreciate your business and want you to be satisfied with your purchase. If you are not entirely satisfied, we’re here to help.
1. Return Eligibility:
You have 30 days from the date you received your item(s) to initiate a return. To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- It must be in the original packaging.
- You will need to provide the receipt or proof of purchase.
2. Non-Returnable Items:
Certain goods are exempt from being returned, including:
- Gift cards.
- Items purchased on sale.
- Items that have been opened or used.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
3. Return Process:
To initiate a return:
- Contact our Customer Service team at [email protected]
- Provide your order number, the item(s) you wish to return, and the reason.
- We will provide you with a Return Authorization Number and address for return.
- Please ensure the Return Authorization Number is clearly marked on the outside of your return package.
4. Shipping Returns:
- You will be responsible for paying for your shipping costs for returning your item.
- Shipping costs are non-refundable. If you receive a refund, the cost of the initial shipping will be deducted from your refund.
- We recommend using a trackable shipping service or purchasing shipping insurance, especially for high-value items. We cannot guarantee that we will receive your returned item.
Once we receive your item and inspect it, we will notify you on the status of your refund. If your return is approved:
- Your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
- If the item was marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
We only replace items if they are defective or damaged upon receipt. If you need to exchange it for the same item, contact our Customer Service team at [Customer Service Email/Phone Number].
7. Late or Missing Refunds:
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
For any questions or concerns regarding our Return & Refund Policy, please contact us at [email protected]